Our Customers

  • We take the time to listen to and understand our customers
  • We make it easy for our customers to do business with us and us with them
  • We keep our delivery promises
  • We encourage customer feedback

Our Customer Service Promise

  • We maintain a comprehensive range of products
  • We ensure our products are relevant and up-to-date
  • We ensure all our people know our products
  • We make it easy for our customers to access our products
  • We implement product delivery standards, methodologies and resources that live up to our customer service promise

Our Support

  • We implement internal support services that are cost effective without compromising quality
  • We continually review and update our internal support services to ensure relevance and compliance
  • We ensure all our people know our internal support services and how to access these

Our People

At ISAustralia Jobcentral we are ONE TEAM focused on our customer service promise irrespective of our job, where we work and where we live.

Our people conduct themselves to the highest standards.

  • We recruit and retain the best
  • We reward performance, celebrate success and are champions for ISAustralia Jobcentral
  • We embrace change
  • We acknowledge the efforts of our people
  • We take the time to understand our people
  • We are accountable
  • We respect and look out for one another
  • We provide equal opportunities

Our Growth

  • We implement and monitor a transparent, values-based and consistent Governance and Quality Framework
  • We effectively manage risk
  • We adopt effective communication
  • We look for and assess growth opportunities