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Culture
At ISAustralia Job Central we are ONE TEAM focused on our customer service promise irrespective of our job, where we work and where we live.
Our Customers
- We take the time to listen to and understand our customers
- We make it easy for our customers to do business with us and us with them
- We keep our delivery promises
- We encourage customer feedback
Our Customer Service Promise
- We maintain a comprehensive range of products
- We ensure our products are relevant and up-to-date
- We ensure all our people know our products
- We make it easy for our customers to access our products
- We implement product delivery standards, methodologies and resources that live up to our customer service promise
Our Support
- We implement internal support services that are cost effective without compromising Quality
- We continually review and update our internal support services to ensure relevance and compliance
- We ensure all our people know our internal support services and how to access these
Our People
- We recruit and retain the best
- We reward performance, celebrate success and are champions for Job Central
- We embrace change
- We acknowledge the efforts of our people
- We take the time to understand our people
- We are accountable
- We respect and look out for one another
- We provide equal opportunities
Our Growth
- We implement and monitor a transparent, values-based and consistent Governance and Quality Framework
- We effectively manage risk
- We adopt effective communication
- We look for and assess growth opportunities