Participant Handbook
Everything you need to know about training with IS Australia, your rights, responsibilities, and what to expect.
IS Australia Participant Handbook
PDF, 2026 edition (v1.0) · IS Australia RTO 0860
What’s in the Handbook
About IS Australia
Our RTO registration, scope of training, and how we operate as a nationally registered training organisation.
Enrolment & Induction
How to enrol, pre-enrolment information, induction processes, and what to expect before training begins.
Your Rights & Responsibilities
Student rights under the Standards for RTOs, your responsibilities as a participant, and our obligations to you.
Assessment Information
How you’ll be assessed, what competency means, reasonable adjustment, and recognition of prior learning (RPL).
Fees & Refunds
Our fee-for-service structure, payment terms, and refund schedule. Also available on our Fees & Refunds page.
Complaints & Appeals
How to raise a concern, our resolution process, and external escalation options. Also on our Complaints page.
Privacy & Confidentiality
How we handle your personal information, NCVER obligations, and your rights. Also on our Privacy Notice page.
Health & Safety
WHS obligations, workplace hazard reporting, emergency procedures, and your safety responsibilities during training.
Support Services
Language, literacy and numeracy support, reasonable adjustment, welfare referrals, and how to access additional assistance.
Have Questions?
If anything in the Handbook is unclear, or you’d like to discuss your enrolment before committing, our team is happy to help.
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