Fees & Refunds
IS Australia (RTO 0860): Fees Policy & Refund Schedule
Documents & Forms
IS Australia operates on a fee for service basis. Training fees are quoted individually for each participant or organisation and are confirmed in writing prior to enrolment. By accepting your enrolment, you agree to the fees and refund conditions set out on this page.
Fee Structure
Quoted Fees
Training fees are quoted per participant or corporate group and confirmed in writing. Fees cover all training, assessment, and certification costs unless otherwise stated.
Prepayment Cap
IS Australia will not collect more than $1,500 in fees in advance from any individual participant prior to commencement of training and assessment.
Payment Terms
Payment is due within 7 days of invoice, or before the commencement of training, whichever comes first. Instalment plans may be arranged on request.
Instalment Plans
Instalment arrangements are available. Contact us prior to enrolment to discuss a payment plan that suits your situation.
Refund Schedule
The following refund schedule applies to written cancellation requests. Refund amounts are calculated based on the total course fee paid.
| Cancellation Timing | Refund | Administration Fee |
|---|---|---|
| More than 3 weeks before commencement | 75% refund | 25% administration fee retained |
| Less than 3 weeks before commencement | 50% refund | 50% administration fee retained |
| 5 working days or fewer before commencement | No refund | Full fee retained |
| After training has commenced | No refund | No refund after commencement |
ISA-Initiated Cancellation
If IS Australia cancels a training session for any reason, all affected participants will receive a full refund of any fees paid, or the option to transfer to an alternative session at no extra cost.
Refund Processing Time
Approved refunds will be processed within 14 days of the written cancellation request being received and approved by IS Australia administration.
Special Circumstances
Where exceptional circumstances apply (serious illness, family emergency, or other hardship), a refund or credit outside the standard schedule may be considered at the discretion of the General Manager. Supporting documentation will be required. Please contact us as soon as possible if you are affected by such circumstances.
Questions About Fees?
Contact our administration team for any fee queries or to request a payment plan.
support@isaustralia.com.au